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You need to be at least 21 years of age to submit an order on this site.
Privacy Policy
Your privacy is important to us. Any information you submit will be used in processing of your order and to contact you when necessary with regards to your order. We take every care to ensure the security and privacy of any information you have provided. We will not disclose any information that you provide unless required to do so by law. We do not share your information with third parties for marketing purposes
How your information is used
When you place an order, certain information will be asked for. This includes your name, email address, shipping address, billing address and phone number. This information will be used for order processing and for security checks and fraud detection.
Financial transactions online are made through a certified payment provioder. These organisations will ask for your card information to make the payment or require the setting up of an account, which includes providing payment and address details. When you purchase any of our products, the payment provider will collect certain financial transaction information and in some cases Internet Provider addresses. We do not have any access to your card numbers or other financial information from these parties, except for that relating to the value of your order.
Guarantee
We stand by our products. Should you receive damaged cigars, please contact us for a replacement. By damaged, we mean physical damage to the structure of the cigar. Damaged cigars must be reported back to us within 7 days of the reception of your order. No replacement will be made after this time.
Refund and Returns
If you receive cigars that are damaged, please contact us for the return details.
Contact Us: Please contact us by mail
Reship/Refund for non Arrival
Should your cigars not arrive within one month of the communicated shipping date, we will reship or refund your order, at that time.
Contact Us: Please contact us by mail
Important. It is your responsibility to check your address carefully before completing your order. Our guarantee does not cover an incorrectly entered shipping address.
Cancelling an order
Please review your order before completing payment. Once payment has been completed no cancelation can be made.
Contact Us: Please contact us by mail
If you have questions please contact us by mail before submitting an order.
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